--- title: ๐Ÿ‘ค Account & Support | Waster Help Centre description: ๐Ÿ‘ค Account & Support --- [Skip to content](https://help.waster.com.au/account-support#main-content) [![Waster-smart-businesses-1](https://help.waster.com.au/hs-fs/hubfs/Waster-smart-businesses-1.webp?width=139&height=70&name=Waster-smart-businesses-1.webp)](https://waster.com.au/) - [Online Pricing!](https://waster.com.au/waste-recycling-shop/) - [Blog](https://waster.com.au/waste-management-blog/) - [Contact](https://waster.com.au/waste-recycling-rubbish-contact/) - [Help](https://help.waster.com.au/) - [Partners](https://waster.com.au/partner-with-waster/) - [Waster App](https://waster.app/) - 1300 927 837 Open main navigation Close main navigation - [Online Pricing!](https://waster.com.au/waste-recycling-shop/) - [Blog](https://waster.com.au/waste-management-blog/) - [Contact](https://waster.com.au/waste-recycling-rubbish-contact/) - [Help](https://help.waster.com.au/) - [Partners](https://waster.com.au/partner-with-waster/) - [Waster App](https://waster.app/) - 1300 927 837 How can we help you? - There are no suggestions because the search field is empty. 1. 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[๐Ÿ‘ค Account & Support](https://help.waster.com.au/account-support) # ๐Ÿ‘ค Account & Support ## Response times to queries - [Response times to queries](https://help.waster.com.au/response-times-to-queries) ## Contact information - [Contact information](https://help.waster.com.au/contact-information) ## ๐Ÿ‘ค General Account Management - [How to Cancel Your Service](https://help.waster.com.au/how-to-cancel-your-service) - [How to Update Billing and Contact Details](https://help.waster.com.au/how-to-update-billing-and-contact-details) - [How to Book a Bin Online](https://help.waster.com.au/how-to-book-a-bin-online) - [How to Pay Invoices](https://help.waster.com.au/pay-invoices) ## โ˜Ž๏ธ Support & Contact - [Referral Program Explained](https://help.waster.com.au/referral-program-explained) - [How to Contact Waster Support](https://help.waster.com.au/how-to-contact-waster-support) - [Can I Get Extra Collections During Busy Periods?](https://help.waster.com.au/can-i-get-extra-collections-during-busy-periods) - [๐Ÿ—‘๏ธ Bin & Equipment Services](https://help.waster.com.au/%EF%B8%8F-bin-equipment-services#main-content) - [๐Ÿ—‘๏ธ Bin Types & Sizes](https://help.waster.com.au/%EF%B8%8F-bin-equipment-services#๏ธ-bin-types-sizes) - [๐Ÿ’ฒ Fees & Charges](https://help.waster.com.au/%EF%B8%8F-bin-equipment-services#fees-charges) - [๐Ÿ”’ Locks & Security](https://help.waster.com.au/%EF%B8%8F-bin-equipment-services#locks-security) - [โš–๏ธ Overweight & Overfull](https://help.waster.com.au/%EF%B8%8F-bin-equipment-services#๏ธ-overweight-overfull) - [๐Ÿ’‰ Sharps Equipment](https://help.waster.com.au/%EF%B8%8F-bin-equipment-services#sharps-equipment) - [๐Ÿ“˜ Guides & Resources](https://help.waster.com.au/guides-resources#main-content) - [Informative videos](https://help.waster.com.au/guides-resources#informative-videos) - [๐Ÿ“˜ Guides](https://help.waster.com.au/guides-resources#guides) - [๐Ÿ’ผ Business Resources](https://help.waster.com.au/guides-resources#business-resources) - [๐Ÿ›๏ธ Compliance & External Resources](https://help.waster.com.au/guides-resources#๏ธ-compliance-external-resources) - [๐Ÿ™๏ธ Public Programs](https://help.waster.com.au/guides-resources#๏ธ-public-programs) - [๐ŸŸข Getting Started](https://help.waster.com.au/getting-started#main-content) - [Commingled Recycling - Yellow Bin](https://help.waster.com.au/getting-started#commingled-recycling-yellow-bin) - [Price Comparison](https://help.waster.com.au/getting-started#price-comparison) - [Is Pricing Final And Service Confirmation](https://help.waster.com.au/getting-started#is-pricing-final-and-service-confirmation) - [Extras](https://help.waster.com.au/getting-started#extras) - [Pricing](https://help.waster.com.au/getting-started#pricing) - [Grease Trap Cleaning](https://help.waster.com.au/getting-started#grease-trap-cleaning) - [Overweight Bin Fees And Overloaded Bins](https://help.waster.com.au/getting-started#overweight-bin-fees-and-overloaded-bins) - [Once Off Services](https://help.waster.com.au/getting-started#once-off-services) - [Charity Donation](https://help.waster.com.au/getting-started#charity-donation) - [Cardboard](https://help.waster.com.au/getting-started#cardboard) - [๐Ÿš€ Onboarding](https://help.waster.com.au/getting-started#onboarding) - [๐Ÿข Site Moves](https://help.waster.com.au/getting-started#site-moves) - [๐Ÿ“ฑ App & Digital Tools](https://help.waster.com.au/app-digital-tools#main-content) - [Request Additional Service](https://help.waster.com.au/app-digital-tools#request-additional-service) - [Download Service Schedules](https://help.waster.com.au/app-digital-tools#download-service-schedules) - [๐Ÿ“ฑ Using the App](https://help.waster.com.au/app-digital-tools#using-the-app) - [๐Ÿ‘ค In-App Account Management](https://help.waster.com.au/app-digital-tools#in-app-account-management) - [โ™ป๏ธ Recycling & Waste Streams](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams#main-content) - [๐Ÿ“ฆ Cardboard & Paper](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams#cardboard-paper) - [๐Ÿฅค Containers & Packaging](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams#containers-packaging) - [๐Ÿšซ Contamination & Restrictions](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams#contamination-restrictions) - [๐Ÿ Organics](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams#organics) - [๐Ÿ—‘๏ธ General Waste](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams#๏ธ-general-waste) - [๐Ÿšบ Hygiene Services](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams#hygiene-services) - [๐Ÿ“„ Confidential Paper](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams#confidential-paper) - [๐Ÿ›ข๏ธ Grease Traps](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams#๏ธ-grease-traps) - [โ™ป๏ธ TerraCycle](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams#๏ธ-terracycle) - [๐Ÿ‘ค Account & Support](https://help.waster.com.au/account-support#main-content) - [Response times to queries](https://help.waster.com.au/account-support#response-times-to-queries) - [Contact information](https://help.waster.com.au/account-support#contact-information) - [๐Ÿ‘ค General Account Management](https://help.waster.com.au/account-support#general-account-management) - [โ˜Ž๏ธ Support & Contact](https://help.waster.com.au/account-support#๏ธ-support-contact) - [๐Ÿ’ฐ Pricing & Contracts](https://help.waster.com.au/pricing-contracts#main-content) - [๐Ÿ“ƒ Agreements & Contracts](https://help.waster.com.au/pricing-contracts#agreements-contracts) - [๐Ÿ” Comparisons & Guarantees](https://help.waster.com.au/pricing-contracts#comparisons-guarantees) - [๐Ÿงพ Billing & Invoices](https://help.waster.com.au/pricing-contracts#billing-invoices) - [๐Ÿ“Š Pricing Rules](https://help.waster.com.au/pricing-contracts#pricing-rules) - [๐ŸŒ Service Areas](https://help.waster.com.au/service-areas#main-content) - [Geographic areas](https://help.waster.com.au/service-areas#geographic-areas) - [๐ŸŒ Coverage](https://help.waster.com.au/service-areas#coverage) - [๐Ÿšš Collections & Logistics](https://help.waster.com.au/collections-logistics#main-content) - [โฐ Service Scheduling](https://help.waster.com.au/collections-logistics#service-scheduling) - [โŒ Missed or Failed Collections](https://help.waster.com.au/collections-logistics#missed-or-failed-collections) - [๐Ÿ—๏ธ Site Requirements](https://help.waster.com.au/collections-logistics#๏ธ-site-requirements) - [โš ๏ธ Health & Safety](https://help.waster.com.au/%EF%B8%8F-health-safety#main-content) - [๐Ÿ‘ Safe Handling](https://help.waster.com.au/%EF%B8%8F-health-safety#safe-handling) - [๐Ÿฆบ Operational Safety](https://help.waster.com.au/%EF%B8%8F-health-safety#operational-safety) - [๐Ÿงฏ Special Services Safety](https://help.waster.com.au/%EF%B8%8F-health-safety#special-services-safety) - [๐Ÿฉบ Medical & Clinical Waste](https://help.waster.com.au/medical-clinical-waste#main-content) - [๐Ÿงช Types & Scope](https://help.waster.com.au/medical-clinical-waste#types-scope) - [๐Ÿ’ต Costs & Supply](https://help.waster.com.au/medical-clinical-waste#costs-supply) - [๐Ÿ“ Service Limitations](https://help.waster.com.au/medical-clinical-waste#service-limitations)