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Grease Trap Collection Safety Requirements

How safe access, correct timing, and professional handling keep grease trap services reliable

Grease trap cleaning is an essential service for food businesses, but it must be carried out safely to protect both staff and customers. Because grease traps are heavy, sealed systems connected to your wastewater lines, only trained professionals should service them.

Access to the Trap

  • The service team must have safe, clear access to the grease trap at the scheduled time.

  • Removing the trap cover should only be done by our professional team — covers can be extremely heavy and may cause injury if handled incorrectly.

  • If the trap cannot be accessed, the service may need to be rescheduled and fees may apply.

Why Regular Servicing Matters

  • A grease trap that is not serviced regularly can overflow into sinks, drains, or even the street, creating health and environmental hazards.

  • Overflowing traps can also result in fines or penalties from local councils and water authorities.

Risk Assessment – Similar to Bin Services

Before servicing, a risk assessment is carried out to confirm:

  • Can the truck access the trap location safely?

  • How far is it from the trap to where the truck parks?

  • Are there any obstacles such as gates, ramps, or uneven surfaces that affect hose access?

Distance and Pricing

  • Our online pricing is based on a truck being able to park within 15 metres of the trap.

  • If your trap is further away, please contact us so we can provide options and revised pricing.

Service Timing and Customer Experience

  • Grease trap cleaning is generally performed outside of normal trading hours.

  • This is because the process can cause odours and may disrupt customers if carried out during peak café or restaurant service times.

Special Considerations – Underground Car Parks

If your grease trap is located in an underground car park:

  • We must assess the height clearance for our trucks.

  • Smaller vehicles may be required if access is restricted.

  • Advance planning ensures we can service the trap without disruption.

Final Word

Safe grease trap servicing requires:

  • Professional staff to remove heavy trap covers.

  • Clear and safe access for trucks.

  • Service timing outside business hours to minimise disruption.

  • Special planning for underground car parks or longer hose runs.

👉 For full details and pricing, see our Grease Trap Services, or contact us to discuss your site’s specific requirements.