How to Cancel/Rebook a Service Schedule
If you need to cancel or rebook a scheduled service, you can do so directly through the Waster App. Follow these steps to manage your service.
✅ Step-by-Step Process
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Go to Dashboard – Log into your Waster App account.
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Select Services – On the sidebar, click Services, located directly under the Dashboard section.
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View your services – You will see a list of your active services.
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Select an option – To cancel or rebook a service, click either Report Missed Service or Request Extra Pickup.
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Choose Cancel A Service – A Waster Form will appear with three options:
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Request Extra Service
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Cancel A Service
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Report Missed Service
Select Cancel A Service.
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Click Submit – Once you submit your request, you’ll receive an email confirmation when the booking is processed.
❌ Common Misunderstandings
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“I can cancel on the same day.” – Cancellations or rebookings must be done in advance.
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“I don’t need confirmation.” – Always wait for the confirmation email to ensure the request is completed.
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“Bins will automatically be rescheduled.” – You must submit a cancellation or rebooking request.
Quick Reference
| Step | Action |
|---|---|
| Step 1 | Log into Dashboard |
| Step 2 | Click Services under Dashboard |
| Step 3 | View your services list |
| Step 4 | Select Report Missed Service or Request Extra Pickup |
| Step 5 | Choose Cancel A Service in the Waster Form |
| Step 6 | Submit and wait for confirmation email |
Best Practices Summary
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Always log in to the Waster App to manage services.
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Select Cancel A Service from the Waster Form for cancellations or rebookings.
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Submit requests in advance — same-day changes are not available.
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Keep your confirmation email for records.
Conclusion: Easy Service Management
Managing your service schedule is quick with the Waster App. Just log in, open Services, and use the form to cancel or rebook. Once submitted, you’ll receive an email confirmation to finalise the update.