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How to Report a Missed Service

If your bin was not collected as scheduled, you can quickly report it through the Waster App. This allows us to investigate and arrange a catch-up if required.

✅ Step-by-Step Process

  1. Go to Dashboard – Log into your Waster App account.

  2. Select Services – On the sidebar, click Services, located directly under the Dashboard section.

  3. View your services – You’ll see a list of your active services.

  4. Click Report Missed Service – Choose the service you want to report.

  5. Select Report Missed Service – A Waster Form will pop up with three options:

    • Request Extra Service

    • Cancel A Service

    • Report Missed Service
      Select Report Missed Service again.

  6. Fill out the form – Provide details about the missed pickup (e.g. bin type, date, and any access notes).

  7. Click Submit – Once submitted, your request will be logged and Waster will follow up.

❌ Common Misunderstandings

  • “Drivers will come back automatically.” – A report must be lodged for us to arrange a catch-up.

  • “I can report it verbally to the driver.” – All reports must go through the app for tracking.

  • “It will be fixed immediately.” – Catch-ups depend on truck availability, so allow for scheduling.

Quick Reference

Step Action
Step 1 Log into Dashboard
Step 2 Select Services under Dashboard
Step 3 View your services list
Step 4 Click Report Missed Service
Step 5 Select Report Missed Service in the Waster Form
Step 6 Fill out the form with details
Step 7 Submit and await follow-up

Best Practices Summary

  1. Always submit missed services through the Waster App.

  2. Provide complete details in the form to avoid delays.

  3. Wait for confirmation or catch-up scheduling from Waster.

  4. Keep your confirmation email for records.

Conclusion: Quick Reporting for Fast Solutions

If your bin was not collected, reporting it through the Waster App is the fastest way to get it resolved. Just log in, select your service, complete the form, and submit. We’ll handle the rest and arrange a catch-up if required.