--- title: How to Use the Waster App description: "How to use the Waster App: check collection schedules, view invoices, request service changes, and manage your business waste services online." --- [Skip to content](https://help.waster.com.au/how-to-use-the-waster-app#main-content) [![Waster-smart-businesses-1](https://help.waster.com.au/hs-fs/hubfs/Waster-smart-businesses-1.webp?width=139&height=70&name=Waster-smart-businesses-1.webp)](https://waster.com.au/) - [Online Pricing!](https://waster.com.au/waste-recycling-shop/) - [Blog](https://waster.com.au/waste-management-blog/) - [Contact](https://waster.com.au/waste-recycling-rubbish-contact/) - [Help](https://help.waster.com.au/) - [Partners](https://waster.com.au/partner-with-waster/) - [Waster App](https://waster.app/) - 1300 927 837 Open main navigation Close main navigation - [Online Pricing!](https://waster.com.au/waste-recycling-shop/) - [Blog](https://waster.com.au/waste-management-blog/) - [Contact](https://waster.com.au/waste-recycling-rubbish-contact/) - [Help](https://help.waster.com.au/) - [Partners](https://waster.com.au/partner-with-waster/) - [Waster App](https://waster.app/) - 1300 927 837 How can we help you? - There are no suggestions because the search field is empty. 1. [Waster Help Centre](https://help.waster.com.au/?hsLang=en-au) 2. [πŸ“± App & Digital Tools](https://help.waster.com.au/app-digital-tools?hsLang=en-au) 3. [πŸ“± Using the App](https://help.waster.com.au/app-digital-tools?hsLang=en-au#using-the-app) # How to Use the Waster App ## The Waster App is your digital hub for managing waste and recycling services. From checking collection schedules to viewing invoices, the app gives you complete visibility and control β€” all in one place. Here’s a step-by-step guide to using it. #### βœ… Key Features of the Waster App - **Collection schedules** – view upcoming collection dates for each bin service. - **Dashboard overview** – see all your active services in one place. - **Invoices and billing** – access and download your invoices anytime. - **Service requests** – request changes to bin sizes, collection frequency, or new services. - **Support access** – contact customer service directly through the app. --- #### βœ… How to Access the App 1. Go to **waster.com.au/waste-collection-schedule** or **waster.app/dashboard**. 2. Log in with your customer credentials (provided at signup). 3. Once logged in, you’ll see your personalised dashboard with all current services. --- #### βœ… Using the Dashboard - **At a glance** – view your next collection date and service history. - **Bin services list** – see each service type (general waste, cardboard, commingled, organics, etc.) with scheduled pickups. - **Alerts and updates** – check for service notifications, public holiday changes, or weather-related delays. --- #### βœ… Managing Collections - Check the **collection schedule** page to confirm pickup days for each service. - If you need to adjust service frequency, you can request a change directly through the app. - For special pickups (e.g. extra collections), submit a request via the dashboard. --- #### βœ… Billing and Invoices - Navigate to the **billing section** to view and download invoices. - Review your payment history and check for upcoming charges. - Invoices can be saved for accounting and record-keeping. --- #### ❌ Common Mistakes to Avoid - **Not checking holiday updates** – schedules may shift during public holidays. - **Forgetting login details** – store your credentials securely; request a reset if needed. - **Not confirming access issues** – if bins are blocked or inaccessible, collections may be missed even if scheduled. --- #### Quick Reference | **Feature** | **What You Can Do** | | --- | --- | | Collection schedule | View pickup days for each service | | Dashboard overview | Track all active bins and services | | Billing section | Download invoices and check payments | | Service requests | Adjust bin size, pickups, or add services | | Support access | Contact Waster directly | --- #### Best Practices Summary 1. Log in regularly to check your upcoming collections. 2. Download invoices from the app for easy record-keeping. 3. Use the service request function instead of email for faster changes. 4. Keep an eye on alerts for holiday or weather-related updates. --- #### Conclusion: Smarter Waste Management at Your Fingertips The Waster App makes managing your waste and recycling services easy. With instant access to schedules, billing, and support, you’ll always know what’s happening β€” and can make changes anytime, anywhere. πŸ‘‰ [Log in today](https://waster.app/dashboard)Β to get started. - [πŸ—‘οΈ Bin & Equipment Services](https://help.waster.com.au/%EF%B8%8F-bin-equipment-services?hsLang=en-au#main-content) - [πŸ—‘οΈ Bin Types & Sizes](https://help.waster.com.au/%EF%B8%8F-bin-equipment-services?hsLang=en-au#%EF%B8%8F-bin-types-sizes) - [πŸ’² Fees & Charges](https://help.waster.com.au/%EF%B8%8F-bin-equipment-services?hsLang=en-au#fees-charges) - [πŸ”’ Locks & Security](https://help.waster.com.au/%EF%B8%8F-bin-equipment-services?hsLang=en-au#locks-security) - [βš–οΈ Overweight & Overfull](https://help.waster.com.au/%EF%B8%8F-bin-equipment-services?hsLang=en-au#%EF%B8%8F-overweight-overfull) - [πŸ’‰ Sharps Equipment](https://help.waster.com.au/%EF%B8%8F-bin-equipment-services?hsLang=en-au#sharps-equipment) - [πŸ“˜ Guides & Resources](https://help.waster.com.au/guides-resources?hsLang=en-au#main-content) - [Informative videos](https://help.waster.com.au/guides-resources?hsLang=en-au#informative-videos) - [πŸ“˜ Guides](https://help.waster.com.au/guides-resources?hsLang=en-au#guides) - [πŸ’Ό Business Resources](https://help.waster.com.au/guides-resources?hsLang=en-au#business-resources) - [πŸ›οΈ Compliance & External Resources](https://help.waster.com.au/guides-resources?hsLang=en-au#%EF%B8%8F-compliance-external-resources) - [πŸ™οΈ Public Programs](https://help.waster.com.au/guides-resources?hsLang=en-au#%EF%B8%8F-public-programs) - [🟒 Getting Started](https://help.waster.com.au/getting-started?hsLang=en-au#main-content) - [Commingled Recycling - Yellow Bin](https://help.waster.com.au/getting-started?hsLang=en-au#commingled-recycling-yellow-bin) - [Price Comparison](https://help.waster.com.au/getting-started?hsLang=en-au#price-comparison) - [Is Pricing Final And Service Confirmation](https://help.waster.com.au/getting-started?hsLang=en-au#is-pricing-final-and-service-confirmation) - [Extras](https://help.waster.com.au/getting-started?hsLang=en-au#extras) - [Pricing](https://help.waster.com.au/getting-started?hsLang=en-au#pricing) - [Grease Trap Cleaning](https://help.waster.com.au/getting-started?hsLang=en-au#grease-trap-cleaning) - [Overweight Bin Fees And Overloaded Bins](https://help.waster.com.au/getting-started?hsLang=en-au#overweight-bin-fees-and-overloaded-bins) - [Once Off Services](https://help.waster.com.au/getting-started?hsLang=en-au#once-off-services) - [Charity Donation](https://help.waster.com.au/getting-started?hsLang=en-au#charity-donation) - [Cardboard](https://help.waster.com.au/getting-started?hsLang=en-au#cardboard) - [πŸš€ Onboarding](https://help.waster.com.au/getting-started?hsLang=en-au#onboarding) - [🏒 Site Moves](https://help.waster.com.au/getting-started?hsLang=en-au#site-moves) - [πŸ“± App & Digital Tools](https://help.waster.com.au/app-digital-tools?hsLang=en-au#main-content) - [Request Additional Service](https://help.waster.com.au/app-digital-tools?hsLang=en-au#request-additional-service) - [Download Service Schedules](https://help.waster.com.au/app-digital-tools?hsLang=en-au#download-service-schedules) - [πŸ“± Using the App](https://help.waster.com.au/app-digital-tools?hsLang=en-au#using-the-app) - [πŸ‘€ In-App Account Management](https://help.waster.com.au/app-digital-tools?hsLang=en-au#in-app-account-management) - [♻️ Recycling & Waste Streams](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams?hsLang=en-au#main-content) - [πŸ“¦ Cardboard & Paper](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams?hsLang=en-au#cardboard-paper) - [πŸ₯€ Containers & Packaging](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams?hsLang=en-au#containers-packaging) - [🚫 Contamination & Restrictions](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams?hsLang=en-au#contamination-restrictions) - [🍏 Organics](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams?hsLang=en-au#organics) - [πŸ—‘οΈ General Waste](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams?hsLang=en-au#%EF%B8%8F-general-waste) - [🚺 Hygiene Services](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams?hsLang=en-au#hygiene-services) - [πŸ“„ Confidential Paper](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams?hsLang=en-au#confidential-paper) - [πŸ›’οΈ Grease Traps](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams?hsLang=en-au#%EF%B8%8F-grease-traps) - [♻️ TerraCycle](https://help.waster.com.au/%EF%B8%8F-recycling-waste-streams?hsLang=en-au#%EF%B8%8F-terracycle) - [πŸ‘€ Account & Support](https://help.waster.com.au/account-support?hsLang=en-au#main-content) - [Response times to queries](https://help.waster.com.au/account-support?hsLang=en-au#response-times-to-queries) - [Contact information](https://help.waster.com.au/account-support?hsLang=en-au#contact-information) - [πŸ‘€ General Account Management](https://help.waster.com.au/account-support?hsLang=en-au#general-account-management) - [☎️ Support & Contact](https://help.waster.com.au/account-support?hsLang=en-au#%EF%B8%8F-support-contact) - [πŸ’° Pricing & Contracts](https://help.waster.com.au/pricing-contracts?hsLang=en-au#main-content) - [πŸ“ƒ Agreements & Contracts](https://help.waster.com.au/pricing-contracts?hsLang=en-au#agreements-contracts) - [πŸ” Comparisons & Guarantees](https://help.waster.com.au/pricing-contracts?hsLang=en-au#comparisons-guarantees) - [🧾 Billing & Invoices](https://help.waster.com.au/pricing-contracts?hsLang=en-au#billing-invoices) - [πŸ“Š Pricing Rules](https://help.waster.com.au/pricing-contracts?hsLang=en-au#pricing-rules) - [🌏 Service Areas](https://help.waster.com.au/service-areas?hsLang=en-au#main-content) - [Geographic areas](https://help.waster.com.au/service-areas?hsLang=en-au#geographic-areas) - [🌏 Coverage](https://help.waster.com.au/service-areas?hsLang=en-au#coverage) - [🚚 Collections & Logistics](https://help.waster.com.au/collections-logistics?hsLang=en-au#main-content) - [⏰ Service Scheduling](https://help.waster.com.au/collections-logistics?hsLang=en-au#service-scheduling) - [❌ Missed or Failed Collections](https://help.waster.com.au/collections-logistics?hsLang=en-au#missed-or-failed-collections) - [πŸ—οΈ Site Requirements](https://help.waster.com.au/collections-logistics?hsLang=en-au#%EF%B8%8F-site-requirements) - [⚠️ Health & Safety](https://help.waster.com.au/%EF%B8%8F-health-safety?hsLang=en-au#main-content) - [πŸ‘ Safe Handling](https://help.waster.com.au/%EF%B8%8F-health-safety?hsLang=en-au#safe-handling) - [🦺 Operational Safety](https://help.waster.com.au/%EF%B8%8F-health-safety?hsLang=en-au#operational-safety) - [🧯 Special Services Safety](https://help.waster.com.au/%EF%B8%8F-health-safety?hsLang=en-au#special-services-safety) - [🩺 Medical & Clinical Waste](https://help.waster.com.au/medical-clinical-waste?hsLang=en-au#main-content) - [πŸ§ͺ Types & Scope](https://help.waster.com.au/medical-clinical-waste?hsLang=en-au#types-scope) - [πŸ’΅ Costs & Supply](https://help.waster.com.au/medical-clinical-waste?hsLang=en-au#costs-supply) - [πŸ“ Service Limitations](https://help.waster.com.au/medical-clinical-waste?hsLang=en-au#service-limitations)