Late Payment Policy Explained

At Waster, we pride ourselves on offering flexible billing and no lock-in contracts, but we also need to ensure that accounts are kept up to date. To manage this fairly, we follow a clear late payment policy.

This policy protects both customers and Waster, ensuring that services continue smoothly without disruption — and that overdue accounts are resolved fairly and reasonably.

What Happens if an Invoice Is Overdue?

If your invoice is not paid by the due date, we do not immediately cut off services. We understand that businesses sometimes need a little extra time, so we generally provide some leeway before taking action.

• Initially, reminders are sent if an invoice is overdue.

• If the account remains unpaid, we may then place your account on “stop service” — temporarily pausing collections until payment is made.

• Once invoices are cleared, services restart without penalty.

Escalation Process for Ongoing Non-Payment

If invoices remain significantly overdue despite reminders and flexibility, we follow a structured escalation process:

1. Stop Service — collections are paused until payment is received.

2. Asset Removal — if overdue invoices remain unresolved, we will remove any Waster assets (e.g. bins).

3. Final Stage: Debt Collection — debts may be referred to a third-party agency to recover outstanding amounts.

Working With You on Cash Flow Issues

We know that many businesses experience occasional cash flow challenges. Our goal is to work with you, not against you.

• If you’re expecting delays in paying, please speak to us early.

• We can often agree on arrangements or short-term solutions to help you get through difficult periods.

• Communication is key — we’d much rather help than disrupt your service.

How to Avoid Service Disruption

• Set up direct debit to receive a 1.5% discount and ensure payments are always on time.

• Check your invoice cycles — invoices are due 14 days from end of month.

• Contact us proactively if you anticipate a delay, so we can support you.

Final Word

Late payments happen, but Waster’s policy ensures they are managed fairly, flexibly, and transparently:

• A little leeway is provided beyond the due date.

• If still unpaid, services are paused until invoices are cleared.

• As a last resort, assets may be removed and debts escalated to collection.

• Above all, we encourage customers to speak with us about any cash flow issues — we’ll always try to find a solution.

👉 For full details, see our Waste and Recycling Terms and Conditions.