--- title: Do We Price Match Competitors? description: Waster offers 30-day rolling agreements, a price match guarantee, and a clear service guarantee. We will match like-for-like quotes and ensure fair contract terms. --- [Skip to content](https://help.waster.com.au/price-match#main-content) [![Waster-smart-businesses-1](https://help.waster.com.au/hs-fs/hubfs/Waster-smart-businesses-1.webp?width=139&height=70&name=Waster-smart-businesses-1.webp)](https://waster.com.au/) - [Online Pricing!](https://waster.com.au/waste-recycling-shop/) - [Blog](https://waster.com.au/waste-management-blog/) - [Contact](https://waster.com.au/waste-recycling-rubbish-contact/) - [Help](https://help.waster.com.au/) - [Partners](https://waster.com.au/partner-with-waster/) - [Waster App](https://waster.app/) - 1300 927 837 Open main navigation Close main navigation - [Online Pricing!](https://waster.com.au/waste-recycling-shop/) - [Blog](https://waster.com.au/waste-management-blog/) - [Contact](https://waster.com.au/waste-recycling-rubbish-contact/) - [Help](https://help.waster.com.au/) - [Partners](https://waster.com.au/partner-with-waster/) - [Waster App](https://waster.app/) - 1300 927 837 How can we help you? - There are no suggestions because the search field is empty. 1. [Waster Help Centre](https://help.waster.com.au/?hsLang=en-au) 2. [πŸ’° Pricing & Contracts](https://help.waster.com.au/pricing-contracts?hsLang=en-au) 3. [πŸ” Comparisons & Guarantees](https://help.waster.com.au/pricing-contracts?hsLang=en-au#comparisons-guarantees) # Do We Price Match Competitors? ## How Waster keeps pricing competitive and fair At Waster, we believe small and medium businesses deserve excellent service **and** competitive pricing β€” without being tied down by restrictive, multi-year contracts. That’s why we offer both a **Service Guarantee** and a **Price Match Guarantee** for our commercial bin collection services. --- #### Our Service Guarantee - All Waster agreements are on a **flexible 30-day rolling basis**. - Either party may cancel the agreement at any time by giving **30 days’ written notice**. - All invoices, including the final invoice, must be paid in full prior to bin removal. ### Bin removal fees - If a customer cancels within the **first three months** of bin delivery, a **$199 + GST removal fee per bin** applies. - If cancellation is due to **poor service or service unreliability by Waster**, no removal fee will be charged. - After three months from bin delivery, **no bin removal fee applies**. ### Service faults guarantee - If there are **clear service faults** within the first three months and you cancel, Waster will **not charge the bin collection fee** for that period. This gives customers confidence that they will never pay for poor or undelivered service. --- #### Our Price Match Guarantee - We will **match any written or emailed β€œlike-for-like” quote** for commercial bin collection services. - Customers must also provide the competitor’s **Terms and Conditions**, so we can confirm exactly what the offer entails. - This ensures the comparison is fair and accurate, covering all inclusions and exclusions. --- #### What Counts as β€œLike for Like”? For a competitor quote to be valid for price matching, it must cover the **total cost of service**, not just the headline pickup rate. This includes: - Bin pickup/collection charge - Bin delivery fee - Rentals and site fees - Energy surcharges, environmental fees, and waste levies - **Weight allowances included in the pickup fee** (and any **overweight charges** if bins exceed that allowance) - **Payment-related surcharges**, such as credit card or processing fees - Any other applicable service charges We only match pricing based on a **flexible 30-day rolling agreement**. We do not match against restrictive **multi-year lock-in contracts**. --- #### Why This Matters - You receive the **best available pricing** while avoiding hidden extras. - Our **flexible cancellation terms** give you control and peace of mind. - By requiring competitor Terms & Conditions and accounting for all fees, we ensure the comparison is **genuinely like-for-like** β€” not misleading headline rates. --- βœ… **Tip:** To request a price match, simply send us the competitor’s written or emailed quote **along with their Terms & Conditions**. We’ll review the full offer, including all fees, and confirm if the price match applies. 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