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Truck and Site Access Requirements

For smooth and reliable bin collections, trucks need clear and accurate access to your site. The most important step is providing your exact address so Waster can prepare a map for drivers and service providers. This ensures bins are collected on time without unnecessary delays or futile fees.

✅ Why Exact Address Details Matter

  • Route planning – your address is uploaded to provider maps for accurate navigation.

  • Avoids missed collections – incomplete or incorrect addresses can prevent drivers from locating bins.

  • Supports compliance – providers require confirmed access instructions for health and safety.

  • Reduces costs – accurate information helps avoid futile fees caused by drivers being unable to find or reach your bins.

✅ Site Access Requirements

  • Full address – include street number, business name, unit number, or complex name if applicable.

  • Bin placement details – specify where bins will be located (e.g. rear laneway, carpark, basement, loading dock).

  • Access instructions – advise if gates, security codes, or keys are required.

  • Truck access – ensure sufficient space for the type of truck servicing your bins (rear lift, front lift, or skip truck).

  • Safety considerations – bins should be on level ground with clear, unobstructed paths for collection.

❌ Common Problems That Cause Access Issues

  • Incomplete or incorrect address provided at signup.

  • Bins placed in locked or gated areas without access details.

  • Vehicles blocking bin access points.

  • Narrow or low-clearance areas unsuitable for trucks.

  • Unmarked bin areas in shared complexes or multi-tenant buildings.

Household Context

Households don’t need to provide truck access information — council trucks automatically service residential streets. These requirements apply only to businesses with commercial waste services.

Business Tips

  • Double-check your address – include unit or lot numbers, business names, and landmarks.

  • Mark bin locations clearly – so drivers know exactly where to collect from.

  • Provide access details upfront – including codes or key arrangements where needed.

  • Plan for truck access – front lift trucks need overhead clearance; skip trucks need space to manoeuvre.

  • Update Waster if anything changes – such as gate codes or new site layouts.

Quick Reference

Required Why It Helps
Exact street & unit number Prevents missed or delayed collections
Clear bin placement instructions Drivers know exactly where to go
Access details (codes/keys) Avoids futile fees and reattempts
Adequate truck space Ensures safe and efficient collections
Site updates provided Keeps maps accurate and current

Best Practices Summary

  1. Always provide your exact address at signup.

  2. Confirm bin placement and access instructions with Waster.

  3. Keep collection areas clear and accessible.

  4. Update Waster immediately if site details change.

Conclusion: Accurate Details = Reliable Service

Truck and site access issues are one of the main causes of missed or futile collections. By providing your exact address and clear access instructions, Waster can create accurate maps for providers — ensuring your bins are collected on time and without extra costs.