Skip to content
  • There are no suggestions because the search field is empty.

What to Do If Your Bin Collection Is Missed

Occasionally, a scheduled bin collection may be missed. While Waster aims to keep services consistent, there are times when access issues, contamination, or route disruptions prevent a pickup. Here’s what to do if your bin isn’t collected.

✅ Step 1: Double-Check the Basics

Before reporting a missed service, confirm:

  • Bin was presented – bins must be out the night before the scheduled day.

  • Access was clear – no locked gates, parked vehicles, or blocked laneways.

  • Bin wasn’t overfull or overweight – unsafe bins cannot be collected.

  • No contamination – recycling bins with incorrect materials may be skipped.

✅ Step 2: Check for Service Updates

  • Public holidays – some collections are moved to the next available day.

  • Weather or curfews – storms, floods, or council restrictions can shift service times.

  • Route delays – trucks sometimes arrive later in the day than usual.

✅ Step 3: Report the Missed Collection

If the bin was out and accessible but still missed:

  1. Log into the Waster App (waster.app/dashboard) to confirm your scheduled day.

  2. If the bin is overdue for collection, contact Waster.

  3. Provide details including:

    • Business name and address

    • Bin type and size

    • Scheduled collection day

    • Any access notes

✅ Step 4: Book a Catch-Up Collection

  • If your bin was genuinely missed, Waster will arrange a catch-up collection.

  • This may occur the same day, the next business day, or with the next available truck run.

  • If the miss was due to access, contamination, or overweight bins, a futile collection fee may apply.

❌ Common Misunderstandings

  • “Drivers always come back the same day.” – Return visits depend on truck availability.

  • “Bins can be left inside until drivers arrive.” – Bins must be in the designated pickup spot on time.

  • “All missed collections are Waster’s fault.” – Many missed services are due to site access or bin preparation issues.

Household Context

Household bins missed by councils are usually collected at the next scheduled round. For Waster’s business services, a catch-up must be arranged by contacting us.

Quick Reference

Possible Cause What to Do
Bin not presented Always put bins out the night before
Access blocked Keep gates and laneways clear
Overfull/overweight Avoid unsafe bin loading
Contamination Train staff on waste separation
Service delay Wait until end of day before reporting
True missed service Contact Waster to book a catch-up

Best Practices Summary

  1. Place bins out the night before your scheduled collection.

  2. Keep access clear for trucks at all times.

  3. Check for delays, holidays, or curfews before reporting.

  4. If still missed, contact Waster promptly to book a catch-up.

Conclusion: Quick Action Prevents Disruption

If your bin collection is missed, check preparation and access first, then contact Waster to arrange a catch-up. By keeping bins ready, access clear, and following up quickly, you’ll keep services running smoothly and avoid extra costs.

👉 Check out your options here in our online shop.